Complaint Policy & Procedures

Open Seas acknowledges its obligation, upon commencing operation, to respond in writing and on a timely basis to any complaint received regarding a service it offers or an activity in which it engages.

It is our policy to encourage clients to express freely whatever grievances they might have; to assure clients that any such complaints will be taken seriously and addressed promptly and will not be the basis for retaliation against  them; and to provide clients with a copy of our Complaint Policies and Procedures Manual, including contact information for the Hague Complaint Registry and the U.S. Department of State, at the time clients sign our Adoption Fee and Service Agreement.